See the work.
Fix the waste.
Process Discovery shows you what is really happening—who’s doing what, where time is lost and why outcomes vary.
We turn informal knowledge into structured process maps with risk points, delays and improvement opportunities flagged, in plain English.
For executives and teams seeking to scale, automate or reduce risk, this is the only place to start.
Process discovery is a necessity.
When key business processes are undocumented, unclear or overly reliant on informal knowledge, teams operate on assumption rather than evidence. This creates unnecessary variation, introduces risk and makes change hard to execute.
Discovery and documentation provides a structured way to uncover how work actually gets done—across people, tools and handoffs—so that organizations can reduce inconsistency, improve execution and scale with confidence.
Process discovery is a foundational step for any organization preparing for growth, transformation, automation or operational maturity.
What we do
We help organizations document and understand their operational processes clearly and accurately—without bloat, jargon or disruption to daily work.
Each engagement produces practical documentation and improvement guidance based on structured facilitation, visual modelling and real-world validation. Our goal is not to write static SOPs but to create living process knowledge your teams can act on.
What you get
The outputs of each engagement are built to serve operations, compliance and transformation needs.
Core deliverables include:
Process Maps - visual diagrams of each workflow, (swimlane, BPMN or hybrid formats) showing steps, roles, decisions and systems
SIPOC Diagrams - summary of suppliers, inputs, process, outputs and customers for each process
RACI Matrices - clear assignments of responsibility and accountability across process steps
Step-by-step SOPs - written procedures for each workflow, including exceptions and control points
Improvement Recommendations - optional recommendations fro streamlining, standardizing or preparing for automation
Process Inventory - organized record of all documented workflows, owners and version history
All documentation is delivered in editable, client-owned formats and can be easily integrated into your existing knowledge base or training systems.
Targeted Process Design & Benchmarking
| Reference Framework | ITIL v4 incident, change, request flows |
|---|---|
| Sample Capture | Ticket states, hand-offs, mean-time-to-restore |
| How We Use It | Map gaps to ITIL best practice; surface automation wins (e.g., password-reset bots) and quantify cost-per-ticket savings. |
| Reference Framework | APQC Process Classification Framework |
|---|---|
| Sample Capture | P2P, O2C, R2R cycles with cycle-time and FTE metrics |
| How We Use It | Benchmark against APQC quartiles; remove duplicate approvals & manual journals—cutting finance cost-to-serve by 8–12 %. |
| Reference Framework | Value-Stream Mapping, Six Sigma DMAIC |
|---|---|
| Sample Capture | Changeover, QA gates, maintenance loops |
| How We Use It | Quantify takt-time loss; flag bottlenecks for kaizen blitz or cell redesign—delivering 10–15 % throughput gain. |
| Reference Framework | COBIT, ISO 9001, HIPAA, FDA CFR §820 |
|---|---|
| Sample Capture | Control points, evidence trails, sign-off sequences |
| How We Use It | Validate compliance coverage; document missing controls pre-audit—cutting remediation and audit prep by 40 %. |
Every industry has proven playbooks—ITIL for IT service, APQC for cross-functional capability models, LEAN / Six Sigma cells for manufacturing lines, COBIT for governance and so on. We align our discovery outputs to the framework your team already speaks, then show you how you compare to peers.
A robust toolkit.
Process Mapping & Modeling
- BPMN 2.0 symbol guide
- Swimlane templates
- SIPOC + RACI formats
- Level 0–3 breakdowns
- As-Is vs To-Be grids
Capability Maps & Domain Models
- Finance, HR, IT, Supply Chain
- Industry overlays: IT, Energy, FS, Manufacturing
- Process maturity scoring model
Interview & Workshop Toolkits
- Stakeholder question sets
- Facilitator playbook
- 5 Whys + Fishbone templates
- Activity volume estimators
Documentation Standards
- SOP formatting guide
- Version control headers
- Good vs bad SOP examples
- QA checklist for SOPs
Technology Tools & Formats
- Lucidchart + Visio templates
- Markdown to PDF converter
- Mining output interpreters
- BPMN-to-SVG export formats
Client Enablement Assets
- Process owner role guides
- Internal training deck
- Governance lifecycle toolkit
- Update & archive SOP guide
Quality & Risk Templates
- Internal QA + compliance checklists
- Sign-off forms
- Automation readiness rubric
- Lessons-learned tracker
A typical project.
Contact us to learn more about our process advisory services:
Discovery Phase
Objectives
- Identify target processes & stakeholders
- Conduct structured interviews
- Collect documentation & system references
- Optional data / process mining
Typical Outputs
- Interview notes & insights log
- Initial process list & scope map
Model & Document
Objectives
- Create visual process maps
- Validate flows with stakeholders
- Draft SOPs & supporting artifacts
- Build RACI, SIPOC, control frameworks
Typical Outputs
- Swimlane diagrams & SIPOC charts
- Draft SOP bundle
- Working drafts for review
Final Delivery
Objectives
- Finalize documentation set
- Summarize findings, risks, opportunities
- Conduct handoff / Q&A session
- Optional training for internal owners
Typical Outputs
- Signed-off documents & leadership brief
- Knowledge-transfer workshop
Engagements generally span 4-8 weeks and can scale from a single process to cross-functional scope as needed.
Hidden, undocumented workflows cost real money.
Average cost of waste + rework is estimated at 15-25% of operating expense.
Decisions are guesses and bottlenecks are hidden. Efforts to fix often miss the mark as they are focused on the wrong issues.
Variation explodes. Staff all do it “their way”, often doubling errors and cycle-times.
Audits stall. Missing SOPs trigger findings, fines or remediation budgets.
Automation fails. Workflows dependant on automations fail. RPA bots break and run with low success as the “as-is” never matched reality.
Documented, benchmarked processes give leaders a baseline to cut waste, prove compliance and automate with confidence.
Contact us to learn more about our process advisory services:
| Industry | Scope | Measured Outcome | Timeline |
|---|---|---|---|
| Oil & Gas (Midstream) | Pipeline integrity & maintenance workflow (4 regional hubs) | 20 % reduction in unplanned downtime; \$3.8 M annual OPEX savings | 12 weeks |
| Financial Services | Retail-payments fraud & dispute process | 0 regulator findings; chargeback cycle cut from 14 days to 48 hours | 8 weeks |
| Enterprise IT | Incident & change-management (global SaaS platform) | 40 % drop in P1 MTTR; 25 % lower change-failure rate | 8 weeks |
“the process maps exposed hand-offs and delays we never knew existed. Fixing three of them paid for the project in a month.”
—COO, Energy Services
Simple, straightforward engagements.
Our projects and objectives are clear and defined in a statement of work.
We provide:
Discovery facilitation
Mapping tools
Documentation
Industry benchmarks (where available)
You provide:
2-4 hrs/week from each subject matter expert
System access for read-only data pulls
Leader/sponsor for decisions
Pricing & Engagement Options
Targeted
- 1–2 critical processes
- Discovery, mapping, SOP drafts
- Leadership summary brief
Department
- 5 processes in one function
- Full documentation set
- RACI, SIPOC, control frameworks
Cross-Functional
- 10+ processes, multi-team
- Enterprise process inventory
- Automation & improvement roadmap
Contact us to learn more about our process advisory services:
Frequently Asked Questions
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No. We bring mapping and documentation tools. Most engagements are conducted in LucidChart or Visio, however we do have partnerships with other products if preferred. Any data pulls are read-only access or exported logs.
The one exception is process mining. If we are brought in to implement or conduct a process mining project, you are responsible for ensuring the platform has been licensed and is setup and running. -
SME’s are required for process workshops and validation. All sessions are time-boxed and the schedule is set before the project is finalized. We do our best to work with your critical deadlines and daily activities.
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Yes. We operate under mutual NDAs and store project files on client-owned repositories. Any files we create are handed off or destroyed at project completion.
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We map processes to ISO 9001, SOX, HIPAA, FDA 820 or any custom standard you require.
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We offer follow-on LEAN, RPA and SOP services and training services. You are free to use our services, any partner or internal team.
"cut onboarding time by half and passed our audit on the first try”
—CTO, SaaS Platform
"the documentation is so clear and structured, our new ops centre adopted it within a week”
—Operations Director, National Logistics
Contact us to learn more about our process advisory services: