Past Project
Accounts Receivable Automation with UiPath
(D365 Finance )
The client, a mid-sized manufacturer, struggled with receivables management. The Accounts Receivable (AR) team relied on manual processes to generate invoices, send reminders, and reconcile payments in Dynamics 365. Customer invoices were often delayed because billing data from production and logistics had to be re-keyed across multiple systems. Collections followed a manual, email-driven process, with staff drafting reminders individually and tracking responses in spreadsheets.
Disputes were escalated inconsistently, leaving cash tied up in unresolved balances. The result was strained customer relationships and overworked AR staff. Leadership recognized that manual AR operations were constraining cash flow just as working capital needs were rising to support growth in production volumes.
The company deployed UiPath to automate high-volume, repetitive AR tasks. Bots were configured to generate invoices as soon as production and shipping data became available, pulling directly from ERP records. Invoices were distributed electronically to customers without manual intervention. For collections, UiPath bots monitored due dates, issued standardized reminder emails, and updated the status of each receivable in Dynamics 365. When payments arrived, bots reconciled transactions against open invoices, flagging exceptions such as partial payments or mismatches for staff review.
Dispute cases were routed through a UiPath Action Center workflow, ensuring consistent treatment and escalation to the right stakeholders. Dashboards were introduced to track DSO, collection effectiveness, and dispute resolution times. By combining unattended automation with structured exception handling, the AR process was stabilized and accelerated, giving finance leadership real-time visibility into receivables.
Solution
Key Features
The automation ensured invoices were generated and sent promptly with no dependency on manual effort. Collection reminders were standardized, professional, and consistent, improving customer experience while reducing overdue balances. Automated reconciliation eliminated the manual matching of bank statements to open invoices, significantly reducing error rates. Dispute workflows created transparency and accountability, ensuring no receivable was left unresolved. Dashboards tied automation performance directly to DSO and cash flow metrics, allowing leadership to measure financial impact continuously.
Outcomes
Invoice generation and distribution cycle time reduced from days to same-day
Automated reminders cut overdue balances by 20–30 percent within the first quarter
DSO reduced by 10–15 percent across key customer segments
Manual reconciliation workload reduced by more than 60 percent
Dispute resolution times shortened, with standardized workflows improving customer satisfaction
Improved visibility of cash flow through AR dashboards for finance leadership
Business Drivers
The manufacturing business needed to accelerate cash collection to fund operations and growth. Delayed invoices and inconsistent collections extended DSO, tying up working capital. Manual reconciliation created compliance risk and consumed valuable staff time. Dispute handling was unpredictable, leading to customer frustration and write-offs. Executives sought an automation-driven AR process that would improve cash flow, reduce cost, and strengthen customer relationships without requiring a complete ERP overhaul.
Technologies
The solution was delivered on UiPath Orchestrator with unattended bots for invoice generation, collections reminders, and reconciliation. UiPath Action Center managed exceptions and disputes. Dynamics 365 served as the system of record for invoices and receivables, with automation interacting directly via APIs and UI. Dashboards were created in Power BI to give executives near real-time visibility into receivables performance and cash flow.